Privacy Policy for Digital Potter LLC
Effective Date: November 2024
Welcome to Digital Potter LLC (“Digital Potter,” “we,” “our,” or “us”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, communicate with us, or interact with our software platforms and applications.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
Name
Email address
Phone number
Company name
Billing information
Project details
Communications submitted through forms, email, SMS, or phone calls
We may also automatically collect technical information such as:
IP address
Browser type
Device information
Operating system
Referral URLs
Website usage analytics
Cookies and tracking data
2. How We Use Your Information
We use collected information to:
Provide and manage our services
Respond to inquiries and support requests
Deliver software development and consulting services
Improve website performance and user experience
Process invoices and payments
Send service updates and administrative notifications
Communicate regarding projects, proposals, or consultations
Send SMS communications when users opt in
3. SMS Communications
If you provide your phone number and consent to receive SMS communications from Digital Potter LLC, you agree to receive messages related to:
Project updates
Appointment scheduling
Service notifications
Customer support
Business communications
Marketing and promotional content (if separately consented)
Message frequency may vary.
Message and data rates may apply depending on your mobile carrier.
You may opt out of SMS communications at any time by replying:
STOP to unsubscribe
HELP for assistance
Consent to receive SMS messages is not a condition of purchasing services.
We use RingCentral and related communication providers to facilitate SMS communications.
4. Sharing of Information
We do not sell your personal information.
We may share information with trusted third-party providers who assist us in operating our business, including:
Hosting providers
Payment processors
Analytics providers
Email communication platforms
SMS and communication providers such as RingCentral
Cloud infrastructure providers
These providers only receive information necessary to perform their services.
5. Cookies and Analytics
Our website may use cookies, analytics tools, and similar technologies to improve user experience and analyze website traffic.
You may disable cookies through your browser settings, though some features of the website may not function properly.
6. Data Security
We implement reasonable technical and organizational safeguards designed to protect your information.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Third-Party Services
Our website or applications may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party services.
8. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including:
Access to collected information
Request correction of inaccurate information
Request deletion of personal information
Withdraw consent for communications
To exercise these rights, contact us using the information below.
9. Children’s Privacy
Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes become effective immediately upon posting to this page.
11. Contact Information
Digital Potter LLC
Toano, Virginia, USA
(757) 327-4449
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