Privacy Policy for Digital Potter LLC

Welcome to  Digital Potter LLC (“Digital Potter,” “we,” “our,” or “us”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, communicate with us, or interact with our software platforms and applications.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name

• Email address

• Phone number

• Company name

• Billing information

• Project details

• Communications submitted through forms, email, SMS, or phone calls

We may also automatically collect technical information such as:

• IP address

• Browser type

• Device information

• Operating system

• Referral URLs

• Website usage analytics

• Cookies and tracking data

2. How We Use Your Information

We use collected information to:

• Provide and manage our services

• Respond to inquiries and support requests

• Deliver software development and consulting services

• Improve website performance and user experience

• Process invoices and payments

• Send service updates and administrative notifications

• Communicate regarding projects, proposals, or consultations

• Send SMS communications when users opt in

3. SMS Communications

If you provide your phone number and consent to receive SMS communications from Digital Potter LLC, you agree to receive messages related to:

• Project updates

• Appointment scheduling

• Service notifications

• Customer support

• Business communications

• Marketing and promotional content (if separately consented)

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier.

You may opt out of SMS communications at any time by replying:

• STOP to unsubscribe

• HELP for assistance

Consent to receive SMS messages is not a condition of purchasing services.

We use RingCentral and related communication providers to facilitate SMS communications.

4. Sharing of Information

We do not sell your personal information.

We may share information with trusted third-party providers who assist us in operating our business, including:

• Hosting providers

• Payment processors

• Analytics providers

• Email communication platforms

• SMS and communication providers such as RingCentral

• Cloud infrastructure providers

These providers only receive information necessary to perform their services.

5. Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to improve user experience and analyze website traffic.

You may disable cookies through your browser settings, though some features of the website may not function properly.

6. Data Security

We implement reasonable technical and organizational safeguards designed to protect your information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Third-Party Services

Our website or applications may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party services.

8. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

• Access to collected information

• Request correction of inaccurate information

• Request deletion of personal information

• Withdraw consent for communications

To exercise these rights, contact us using the information below.

9. Children’s Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes become effective immediately upon posting to this page.

11. Contact Information

Digital Potter LLC
Toano, Virginia, USA

(757) 327-4449