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Maintenance & Support

We don't disappear after launch.

Custom websites and apps need ongoing care — security patches, content tweaks, performance work, the occasional new feature. Pick a retainer that fits how often you actually ship, or pay hourly when you only need help once.

Three retainer tiers

Pick the level of attention your business needs.

Each tier includes monthly hours of dev or design work plus everything below it. Cancel any time with 30 days notice.

No retainer? No problem.

Hourly support at $200/hr

Pay only when you need help, with a 3-hour minimum per request. No priority queue — retainer clients are served first. If you find yourself calling more than once a quarter, the Care Plan saves you money.

Request hourly help →

What's in scope

Two layers, two scopes — no overlap.

Your $50/mo Hosting + CMS plan covers platform-level basics. The retainer is for active development work on your specific site.

In your $50/mo plan

Platform basics

Always running, no time billed.

  • Managed hosting and uptime monitoring
  • Daily backups and disaster recovery
  • SSL, CDN, security patches at the platform layer
  • Content management for unlimited pages
  • Email support for platform issues

In your retainer

Active development work

Time billed against your monthly hours bucket.

  • Code changes — design tweaks, copy edits, new sections
  • New features and integrations
  • Performance audits and optimization
  • Accessibility (WCAG) reviews and fixes
  • SEO improvements and schema work
  • Troubleshooting and bug fixes
  • Training your team on new CMS workflows
  • Quarterly check-in and review (Studio Plan and above)

Why a retainer beats hourly

Hourly is a fallback, not a strategy.

Most clients who try hourly switch to a retainer within six months. Here's why we recommend you start there.

Ready to craft your digital masterpiece?

Tell us about your business and the problem you're solving. We'll come back with a tailored proposal — no templates, no Frankenstein stack, just a plan built for you.

Web & Mobile apps maintenance | Digital Potter Services | Web and Mobile App Dev Company