Maintenance & Support
Custom websites and apps need ongoing care — security patches, content tweaks, performance work, the occasional new feature. Pick a retainer that fits how often you actually ship, or pay hourly when you only need help once.
Nothing on this list announces itself. Every one of them costs you customers while everything still looks fine.
An expired SSL turns your site into a browser security warning overnight. Customers don’t read the fine print — they leave.
Unpatched libraries are how small-business sites get hijacked. The fix is a routine update — if someone is doing them.
Slow pages and broken links don’t throw errors. They just cost you rankings, month after month, while nobody notices.
A provider changes an API and your contact form dies silently. Three weeks of leads, gone — and you find out from a frustrated customer.
Three retainer tiers
Each tier includes monthly hours of dev or design work plus everything below it. Cancel any time with 30 days notice.
Care Plan
Steady upkeep for the typical small business
$399/mo
4 hours / month
Sites that need occasional content updates and routine peace of mind.
Studio Plan
Active iteration for growing businesses
$899/mo
10 hours / month
Businesses that ship changes regularly and want a faster turnaround.
Fractional CTO
Strategic engagement for businesses scaling fast
$2,500/mo
20+ hours / month
Companies that need a tech partner — not just maintenance — without hiring a full-time CTO.
No retainer? No problem.
Hourly support at $250/hr
Pay only when you need help, with a 3-hour minimum per request. No priority queue — retainer clients are served first. If you find yourself calling more than once a quarter, the Care Plan saves you money.
What's in scope
Your $24.99/mo Hosting + CMS plan covers platform-level basics. The retainer is for active development work on your specific site.
In your $24.99/mo plan
Always running, no time billed.
In your retainer
Time billed against your monthly hours bucket.
“Professional website and design. Norman knows what he is doing, what he says is true, he just don't take a template and added my info, he created my website as I wanted, and now my website is hosted with him and runs fast and smooth. Just recently started online reputation and I got 5 good reviews in the first week.”
Why a retainer beats hourly
Most clients who try hourly switch to a retainer within six months. Here's why we recommend you start there.
You know what you spend on tech each month. We know what to plan for. Both sides win.
Retainer clients are first in our queue. Hourly clients wait. When something matters, that 24h or 4h SLA is the difference between losing customers and not.
Hourly clients delay until something breaks. Retainer clients ship monthly because the time is already paid for — and the work compounds.
Engineers on a recurring engagement remember your edge cases, your stakeholders, your business model. Hourly engineers re-learn it every time.
Tell us what you're running — site, store, or app — on a free 45-minute call, and we'll recommend the retainer that fits how often you actually ship. No tier-upselling, ever.